Terms and Condition

BY ACCESSING, USING, CLICKING, CREATING AN ACCOUNT, OR PURCHASING ANY SERVICES ON OR THROUGH THIS ONLINE PLATFORM, YOU ACKNOWLEDGE AND AGREE TO THESE STANDARD BUSINESS TERMS ON BEHALF OF YOURSELF OR BEHALF OF YOUR EMPLOYER OR ANY OTHER ENTITY (IF REQUIRED). YOU ALSO AGREE TO THE DEEXIAL PAYMENT METHODS AND HAVE READ AND UNDERSTOOD OUR PRIVACY POLICY WHICH INCLUDES AN ARBITRATION AGREEMENT, A WAIVER OF CLASS-ACTION RIGHTS, AND LIABILITY LIMITATIONS. IF YOU DO NOT WISH TO BE BOUND BY THEM, YOU MAY NOT ACCESS OR USE THE ONLINE PLATFORM OR OBTAIN ANY OF ITS SERVICES.

Your access to and use of the Deexial website, including any content, features, and services supplied on or through www.deexial.com by Deexial Global Ltd. 9 Queen Elizabeth Cres, Off Yakubu Gowon Crescent, Asokoro, Abuja, Federal Capital Territory, (23 New Drum Street, London, England, E1 7AY), as applicable, are governed by the following terms of service (these "Terms of Service"). "you" or "user" or "buyer" or "seller" or "freelancer" refers to you as a user of the Site. "we" or "our" or "us" refers to Deexial Global Ltd. and its subsidiaries individually.

Users guarantee and swear that he or she is at least 18 years old (the legal age of majority, if higher, applies) and that he/she will always provide true, accurate, current, and complete information when submitting information or materials via the Online Platform. Furthermore, the users agree to comply with all applicable local, state, national, and international laws regarding the use of the Online Platform or the use of any product or service that is available. The user also agrees that using the Online Platform is solely at his or her own risk.

Important Terms:

Deexial freelancing services, jobs, and projects platform allows sellers to offer expert or professional online and offline services.
Users who purchase services through Deexial are referred to as "Buyers."
All of a seller's services are included under the umbrella term "Seller Services."
Additional services that are supplied on top of the Seller's Gig for an additional charge that is determined by the Seller are referred to as "Gig Extras."
"Custom Offers" enables buyers to send or pay a budgetary amount for a service or job. Then, sellers can accept the offer and proceed with the job.
"Fixed Rate Job" is the fixed price placed by sellers for a job or service on Deexial.
"Milestone hiring" enables buyers to approve payments step-by-step for a service or job on Deexial.
"Hourly Rate Job" is the charge or price per hour placed by sellers for a job or service on Deexial.
The "Gig Page" is where the Seller may explain their Gig as well as the terms of the Gig, and the "Gig Page" is also where the Buyer can purchase the Gig and submit an order.
The services that are available on Deexial are referred to as "Gig/Gigs."
The "Order Page" is the location where Buyers and Sellers may contact one another regarding a Gig that has been ordered.
After a purchase has been made through the Seller's Gig Page, an order is an official agreement that takes place between the Buyer and the Seller.
The "services offered by the seller" are referred to as the "portfolio."
The "Seller dashboard" is the location where a seller may construct their portfolio and gigs.
"Status Pending" implies the seller's gig is not yet approved.
"Status Active" indicates that the seller's gig has been accepted and is now visible on Deexial.

By making use of Deexial

You agree that while using this website, you won't try to or in any other way engage in any of the following activities:

(A). To disseminate or post chain letters, pyramid schemes, spam, unsolicited electronic communications, or unsolicited mass electronic communications.

(B). attempt to get around or game our pricing structure, the billing process, or the amount of money that is owed to Deexial.

(C). failing to provide payment for services that have been provided to you.

(D). violate any laws or the rights of other parties, as well as any of our rules, such as the Rules of Conduct.

(E). neglect to provide the Seller Services that were ordered from you.

(F). engage in any activity that has the potential to undermine the feedback or reputation systems (such as publishing feedback information, importing or exporting it, or utilizing it for reasons unrelated to the Website).

(G). gather or collect information about Users in any other way, including their email addresses, without first obtaining their consent.

(H). distribute viruses or any other technologies that have the potential to cause damage to Deexial, the Website, or the interests or property of Deexial users (including their Intellectual Property Rights, privacy, and publicity rights), or is unlawful, threatening, abusive, defamatory, invasive of privacy, vulgar, obscene, profane, or which may harass, or cause distress or inconvenience to, or incite hatred of, any person.

(I). you may not provide anyone's access to your Deexial account, including your feedback, without first obtaining our permission.

(J). publish content that is untrue, incorrect, misleading, deceptive, inflammatory, or libelous (including personally identifiable information).

(K). copy and aggregate listings from our website for display with listings from other websites without receiving our explicit written permission, "frame," "mirror," or otherwise integrate any element of the Website onto any other website without receiving our prior written authorization.

(L). use Deexial to arrange financial transactions, including but not limited to cryptocurrency transactions (e.g. Bitcoin, Ethereum, etc.).

(M). make an effort to alter, translate, adapt, edit, decompile, disassemble, or otherwise reverse-engineer any of the software programs that we use in connection with the Website.

(N). uploading information or materials to our websites and services that are placed in unsuitable categories or places.

(O). duplicate, modify, or distribute any rights or content taken from the Website or the copyrights and trademarks of the Deexial.

(P). do not establish a Deexial profile for someone other than yourself (a genuine person), or use or attempt to use another user's account or information without their permission. Your description, talents, location, and other profile details may remain anonymous, but they must be true and comprehensive and in no way misleading, violate any laws, or be offensive to other people. Deexial has the option of instituting a verification procedure for Site users (whether by using ID, phone, camera, etc.).

(Q). users can only have one active Deexial account at a time to reduce the chances of fraud and abuse. We reserve the right to terminate access to the Deexial platform for anyone who has created multiple accounts to abuse the system in any way. When creating accounts in bulk, you risk having them all disabled. Please be aware that any account(s) found to be violating Deexial's Terms of Service and/or our Community Standards will be permanently suspended.

(R). accounts on the Deexial platform cannot be bought or sold.

(S). you are not permitted to share or disseminate anyone else's personal or sensitive data. The Order Page is the only place where sensitive information like credit card numbers can be freely traded to carry out a service. Sellers further warrant that they will not use any non-public information acquired from the Buyer in any way other than for the express purpose of completing the work for the Buyer. In other words, our Terms of Service do not cover any interactions or communications that take place outside of Deexial.

(T) Deexial will not tolerate any form of unlawful activities and random advertising links on the platform asking users to click. We want to maintain a safe community for everyone. Please don't hesitate to report any unlawful activities by any individual.

Essential Points

On Deexial, buying and selling is open to people who have created an account. When you sign up for an account, you are agreeing to supply us with information that is correct, full, and kept up to date. You also promise that you will not establish an account to defraud or deceive others. You are completely responsible for any activity that occurs on your account as well as for maintaining the secrecy and safety of your password at all times. We cannot be held responsible for any actions or omissions on your part that are related to your account.

There is a possibility that gigs on Deexial will begin at a beginning price of ₦500 or equivalent to any local currency depending on the present exchange rate. Certain Gigs have a basic price that is more than ₦500, and the Seller is the one who decides what that price should be. To place an order, buyers must first make an advance payment to Deexial (Please read our Payment Terms).

Orders may be acquired by clicking the "buy now" button on a seller's Gig page or by taking advantage of a seller's Custom Offer. Please read the Payment Terms for information on costs and payments.

It is not acceptable for sellers to cancel orders without providing a valid reason or fail to fulfill the orders they have accepted. Canceling orders will have an impact on the reputation and standing of the seller.

Account statuses, or Levels, are awarded to sellers based on their performance and reputation in the marketplace. The owners of advanced levels have perks, one of which is the ability to sell multiple copies of their Gig.

Users are not permitted to offer or receive payments in any other way than making an order through the Deexial website.

If the Seller does not specify otherwise on their Gig page, Buyers are granted full rights for the work that is provided to them when they purchase a Gig from that Seller. Please be aware that some gigs require extra charges if they exceed the initial scope set by the seller.

Fundamentals of sales for sellers

On Deexial, sellers publish their services in the form of "Gigs or services," which are then available for purchase by users. In addition to their Gigs, sellers may provide customers with Custom Offers if they so want.
After an order has been fulfilled, Deexial grants a Seller an accreditation. Find an explanation of what a finished order entails in the next section under "Orders."
Please refer to the Payment Terms for further details regarding the fees and taxes associated with accepting payments.
Through the Google Ads platform, sellers are not permitted to market their Gigs or any other Deexial material.
The rating of the Seller is determined by taking into account the reviews of individual orders that have been left by Buyers. Receiving high ratings enables sellers to move to higher seller ranks. Extremely low ratings have the potential to get a seller's account terminated in some circumstances.
Deexial may temporarily block a Seller's capacity to withdraw earnings to avoid fraudulent or illegal conduct. This is done for security reasons. It's possible that this happened because of a security breach, inappropriate activity that was reported by other users, or the fact that numerous Deexial accounts were linked to the same withdrawal provider.
It is the responsibility of the seller to get a general liability insurance policy with coverage limits that are adequate to cover all of the risks that are involved with the performance of the services they offer.

User-generated content on Deexial consists of gigs that users make.

Gigs and/or users may be removed from the Site at the discretion of Deexial for violating these Terms of Service. These violations and/or materials may include (but are not limited to) the following offenses and/or materials:

Illegal or Fraudulent services.

Infringements of copyright and trademarks, as well as violations of the terms of service of third parties, can be notified through our Intellectual Property Claims Policy.

Illegal or Fraudulent services

Infringements of copyright and trademarks, as well as violations of the terms of service of third parties, can be notified through our Intellectual Property Claims Policy.
Gigs that are intentionally pornographic, inappropriate, or offensive, as well as adult-oriented services
Spam, gibberish, or aggressive or deceitful Gigs
Gigs that mislead buyers or other users in some way
Reselling of items that are subject to regulation
Providing services in which one prepares academic tasks on the buyer's behalf
Gigs of exceptionally poor quality.

The promotion of Deexial and/or Deexial Gigs through activities that are prohibited by any laws, regulations, and/or the terms of service of third parties, as well as through any marketing activity that negatively affects our relationships with either our users or our partners, is strictly prohibited.

If a seller's gigs are withdrawn for any of the breaches listed above, the seller's account might be suspended as a result.

It is not possible to recover or alter gigs that have been deleted for violating the terms of service. Gigs may be deleted from our Search function if they do not perform well or if a user acts inappropriately. Within the area that contains the Gig description and requirements, sellers are not allowed to include URLs or links to external websites. Gigs that link to websites that promote content that is found to violate either Deexial's Terms of Service will be deleted.

It is needed that Gigs have an acceptable picture that corresponds to the service that is being provided. All Sellers have access to the opportunity to submit extra Gig photos on their profile. Sellers are required to provide a service of the same high quality as is depicted in the photos of their Gigs. The Seller's account can lose its Seller status or become permanently deactivated if recurring deliveries do not meet the quality standards outlined in the photos associated with the Gig.

Gigs may include an authorized Gig Video that has been uploaded using the Gig management tools that are accessible on Deexial.

Any statements made on the Gig Page that contradict or try to go around our Terms of Service are not allowed. Gigs that are eligible and fall into certain categories will have the opportunity to build up Gig Packages, which will allow them to present their services in organized formats and provide a range of pricing options for the selected Gig.

Levels

To put it simply, Deexial is all about assisting sellers in making the most of their skills. Our goal is to provide high-performing Sellers with useful tools that will assist them in expanding their businesses. If a seller invests in self-promotion, there is a possibility that they may attain increased levels of consumer satisfaction. In addition, if they meet their deadlines, continue to produce work of high quality, and continue to receive positive evaluations, Deexial may bestow upon them additional statuses, along with the unique possibilities, advantages, and tools that come along with those statuses.

Sellers on Deexial have the opportunity to advance their account Levels by increasing their activity, improving their performance, and enhancing their reputation. These are the conditions for progress, and you can find them here. The progression through the levels is maintained by an automatic system, which updates its status at regular intervals. There are now three levels that a Seller may work their way up to Level 1, 2, 3, and Top Rated.

If a seller is unable to provide consistently high-quality service, suffers a significant decline in ratings, or stops delivering items on the schedule, they run the danger of losing their Seller status and all of the perks that come along with it. A Seller's Level might change for a variety of reasons, including but not limited to late deliveries; warnings sent to the Seller's account; and cancellations. The owners of advanced levels are eligible for extra benefits, such as the ability to set greater rates for their Gigs through the use of Gig Extras or to sell multiple copies of their Gigs.

Best Sellers According to Their Ratings

The Top Rated Sellers are determined by a manual selection procedure carried out by the editors of Deexial. Criteria such as seniority, number of sales, exceptionally high ratings, great customer service, high order completion rate, and community leadership are considered. Top-rated sellers are granted access to a wider variety of services than those at lower levels, including private and unrestricted use of beta features as well as priority customer service.

Deexial performs ongoing checks to determine whether or not an applicant is eligible for the top-rated selection. This helps to maintain the high-quality standards and expectations associated with the top-rated selection. In light of such an examination, Deexial reserves the right to alter a Top Rated Seller's status as they see fit. In addition, Top Rated Sellers who are unable to maintain their high level of service by suffering a significant drop in ratings, failing to deliver orders on time, experiencing an increase in the number of cancellations, or violating our Terms of Service run the risk of losing their Top Rated status as well as the benefits that come along with it.

Transfer of Material Goods to Their Destinations

Certain services offered by Deexial are carried out in the traditional sense (arts and crafts, collectible items, etc.). Sellers of these kinds of Gigs may choose to incorporate a shipping or waybill fee consideration within their listings or discussed by both parties.

Any tangible deliverables that are to be shipped to Buyers are required for Gigs that have a shipping cost element included.

The shipping or waybill fees that are added to a Gig are only to cover the expenses incurred by Sellers when they ship tangible objects to Buyers.

Important: Customers who purchase Gigs that call for a physical delivery will be required to submit a mailing address before their orders can be processed.

Once the buyer has provided the shipping address, it is the seller's responsibility to arrange for all aspects of the shipment.

Deexial does not manage or guarantee shipping, tracking, quality, or condition of things or their delivery. Deexial shall not be responsible or accountable for any damages or other difficulties that come from shipment or waybill. Having a tracking number is a fantastic tool for warding off disagreements over the shipment or waybill process. When it comes to the delivery of your work, we request that you input the tracking number into the Order Page if it is accessible.

Buyers fundamentals

It is against the rules for you to provide direct payments to Sellers through the use of payment methods that are not part of the Deexial platform. The services that are being requested on Deexial ought to be permitted on Deexial. Users are strongly encouraged not to use the Post a Request tool for anything other than the purpose of searching for services offered by Deexial. Any payment for services should remain on Deexial.

Purchasing

For information on fees and taxes, as well as how payments can be made through the Deexial platform, please refer to the Payment Terms.

In addition, Buyers can request a Custom Order that caters to the Buyer's unique requirements, and Sellers can make a Custom Offer to Buyers through the site.

You are not permitted to offer Sellers to pay using any means other than through the Deexial.com site, nor are you allowed to make payments using any other method. If you have been requested to utilize a different means of payment, you must immediately report this request to the customer support team at Deexial.

Orders Fundamentals

Your order will be processed and a specific Deexial order ID number will be assigned to it as soon as the payment has been validated.

Sellers are required to send finished files and/or proof of work by clicking the Deliver Work button, which can be found on the seller's dashboard. This is done by the service that was purchased and advertised on the seller's Gig.

It is prohibited for Sellers to utilize the Deliver Work button inappropriately to get around the Order guidelines outlined in these Terms of Service. When an order has not been completed, clicking the "Deliver Work" option can result in the cancellation of that order, a negative impact on the Seller's rating, and a warning to the Seller.

After an order has been designated as Delivered and subsequently accepted by a Buyer, the status of the order is changed to "Completed."

We strongly urge both our buyers and sellers to work toward resolving any disputes or disagreements that may arise between the two of them. Users have the option of reporting the issue or getting in touch with the Customer Support Department of Deexial for assistance if this does not work.

Certain gigs on the site provide local services, and for the seller to provide such services, it may be necessary for the buyer and seller to meet in person. When this occurs, users should be aware that Deexial does not guarantee the behavior, conduct, safety, appropriateness, or ability of either Buyers or Sellers. Both the Buyers and the Sellers agree that any risks that may arise as a result of their meeting and/or their use or performance of local services remain solely with them and that Deexial bears no responsibility or liability in connection with any local services that are provided by the Sellers. In the case that the service is carried out on the premises of the Buyers, the Buyers are strongly recommended to obtain appropriate insurance coverage to cover any potential responsibility they may face in their capacity as the owner of the premises. The Terms of Service that Deexial provides will continue to apply to Orders even if they are fulfilled in a setting other than the marketplace.

How Orders are handled

When a Buyer places an order for a Gig, the Seller is alerted both via email and by alerts shown on the site while the Seller is signed into their account. When setting up their Gigs, sellers are obliged to provide an estimated delivery time for their items. If this is not done, the Buyer will be able to cancel the Order when it is tagged as late, which might be detrimental to the Seller's reputation.

For sellers to certify an order as "Delivered," they are required to deliver finished files and/or proof of work by selecting the button labeled "Deliver Completed Work," which can be found on the seller dashboard.

Buyers are accountable for checking all uploaded files for viruses and other malicious software on their own. Deexial will not be held liable for any damages that may arise as a result of the usage of the site, the use of the material, or the transfer of data.

Buyers can use the "Report" feature, which is located on the Order Page, even after an Order has been marked as Delivered if the materials that were delivered do not match the description that the Seller provided on their Gig page or if they do not match the requirements that were communicated by the Seller at the beginning of the order process.

Reviews/Feedback

The opinion reviews that Buyers submit while placing an Order are a crucial component of Deexial's rating model. Reviews show the Buyer's general impression of the Sellers and their level of service. Buyers are advised to express to the Seller any issues they may have with the service they received from the Seller while their order is still live.

One of a Buyer's fundamental rights is to provide a review. Except in cases where there are gross violations of our Terms of Service, feedback reviews won't be deleted.

All feedback reviews must originate from legal sales conducted solely through the Deexial platform by members of our Community to prevent any abuse of our review system. All associated accounts will be permanently suspended for any transactions that were planned, found to artificially boost Seller ratings or to misuse the Deexial platform with purchases from extra accounts.

Buyers' review comments are made public on a Seller's gig page.

The supplied pictures and videos that are sent to a buyer in a delivery message are called work samples. If a buyer opts to publish a work sample while leaving a public feedback review, the work sample is added to the seller's live portfolio on the gig page.

It is unacceptable to withhold services, data, or information needed to finish the Gig's service to get positive reviews or extra work.

Up to 15 days after an Order is marked as complete, users may post reviews on it. After 15 days, no additional reviews may be added to an Order.

By agreeing to mutual cancellations, Sellers may not request that their Buyers remove their feedback reviews.

Once the buyer has submitted their evaluation, the seller will be notified and given the chance to share their experience dealing with the buyer. Please take note that at this time, sellers are unable to access the buyer review.

All written reviews become public once both the seller and the buyer have finished writing them.

Reacting to a review: After both the Buyer's and the Seller's reviews have been made public, the Seller may respond to the Buyer's review from the Order page, which is accessible from the Seller's Gig page and is located below the Buyer's feedback.

You will be considered to have granted Deexial exclusive, royalty-free, fully paid up, permanent, irrevocable, worldwide ownership rights in the Feedback to the extent that you provide Deexial with any comments, suggestions, or other feedback regarding the Deexial platform or the Site as a whole, as well as other Deexial products or services (collectively, the "Feedback"). This will be the case whether or not you provide Deexial with any feedback regarding the Deexial There is no requirement for Deexial to act upon any feedback it receives from its users, and the company is not obligated to do so.

Controversies as well as Cancellations

We strongly urge both our buyers and sellers to work together to resolve any disputes that may arise between them. Users have the option of contacting the Customer Support Department of Deexial for assistance if this does not work.

User Behavior and Safety Considerations

People all over the world can use Deexial to create, share, sell, and buy practically any service they require at an incredible price. The diversified nature of the gig economy is reflected in the range of services supplied through Deexial.

The atmosphere at Deexial is always professional, yet welcoming and supportive of the community. Users should keep this spirit in mind while participating in any activity or extension offered by Deexial, and they should do so regardless of the context. This section addresses the standards of behavior that users are required to uphold while communicating with one another on the Deexial platform.

Please do not hesitate to get in touch with our Customer Support staff if you have any questions or concerns regarding your account or if you wish to report a breach of our Terms of Service and/or our Ethical Guidelines.

Basics

The identity of our users is never revealed to preserve the confidentiality of our users. It is not allowed to request or provide email addresses, IDs, usernames, legal names, phone numbers, or any other personal contact details to communicate outside of Deexial to avoid or abuse the Deexial messaging system or the Deexial platform. This includes requesting or providing telephone numbers.

On the Order Page, you will have the opportunity to engage in any essential exchange of personal information required to continue receiving a service.

Buyers should be aware that Deexial does not provide any sort of warranty on the quality of service they will receive. You are welcome to make use of the report options that have been made available to you on the Order Page.

Users who engage in activities outside of the Deexial platform are not afforded any sort of protection by the company.

All communications, including the transfer of data and files, must take place solely on the Deexial platform.

Messages that are rude, abusive, or use unacceptable language, as well as messages that contain violent content, will not be tolerated and may result in a warning being issued to your account or the suspension or revocation of your account.

Everyone is welcome to participate in Deexial. You agree not to discriminate against any other user based on their gender, race, age, religious affiliation, sexual orientation, or any other factor, and you are aware that such discrimination may result in the suspension or removal of your account. You also undertake not to discriminate against any other user based on any other factor.

Users are not permitted to submit proposals or solicit parties that have been brought to them through Deexial to contract with, engage with, or pay anyone outside of Deexial.

Members who order from rival services to smear other sellers as dishonest will have any reviews they have left on such services removed, and our Trust and Safety department may take other account status-related steps depending on the findings of their investigation.

Users are required to abstain from spamming or recruiting previous Buyers or Sellers to remove or edit reviews or cancel orders that do not comply with the regulations governing order termination or reviews.

Gigs Policies

At Deexial, the service you offer and sell within the marketplace is termed a "Gig." Your Gig is an opportunity to showcase your talent to potential customers, as well as to provide all the information they may need before placing an order.

Creating a Gig

When you become a seller on Deexial, we recommend that, initially, you create only one Gig and focus your time and effort on that one service. To make your Gig stand out, follow the guidelines below and see Creating a Gig as well as Making the most from your Gig image for more helpful tips and tricks. Once your initial Gig has generated positive customer feedback and you have had multiple sales, you should consider creating more Gigs.

Gig Guidelines

Gig Title

Make sure that your Gig title is short, clear, and to the point. Deexial show you the demo title that starts with ”I will...” Write "I will'' and complete the sentence with the service you wish to provide

Remember: You want your buyers to recognize what service you offer—immediately.

Category/Subcategory

Select the most appropriate category and subcategory for the service you offer

If you’re not sure, search Deexial’s marketplace for similar services to see how other sellers have categorized their services.

Deexial also recommends a category and subcategory based on the title of your Gig

Note: Deexial reserves the right to move your Gig to a more relevant category/subcategory if deemed necessary.

Scope & pricing

The gig page allows you to offer services at any price suitable for you.

The gig page should include the different service elements, such as:

Gig description

Delivery time

Gig extra, etc.

By adding extras, you can potentially upsell your services.

Gig description

This is your first opportunity to introduce yourself to potential customers. Be personable, and approachable, and describe your service easily—to guide customers towards making a purchase.

Guidelines:

Be clear about the purpose of your Gig, and the specific service you are providing
Highlight the value of your service
Proofread your Gig description before publishing and ensure that there are no grammatical errors
Gig descriptions in English are mandatory but you can use additional languages—as long as all the information is also available in English
Deexial does not allow an external link in your description.
If you use a URL in your description, your Gig may be denied. Repetitive violations may also cause an account to be restricted
If contact or login credentials to external sites are necessary for your Gig service, mention this in your Gig requirements.

Tell your customer your requirements to get started by clearly listing this information in the Gig requirements area. Of course, this only applies to you if the service you are providing cannot be completed without specific information from the buyer

Important: Ensure that your Gig/s is/are in line with our Terms of Service.

Reminder. Deexial does not allow users to share personal contact details in their profile or Gig description. Any necessary exchange of personal information required to continue a service may be exchanged within the Order Page. If you use a URL in your Gig, which is not in the above list, your Gig may be denied. Repetitive violations may also cause an account to be restricted.

Media

Guidelines:

Applicable to all the images, videos, audio, and other content you may use (including your work samples)

Make sure that you have the right to use images for commercial purposes.

Example: Stock image with the owner’s right permissions granted

If you use copyrighted images, you face the possibility of your Gig being removed.

If a user notices a Gig that seems too similar to an already existing service, they can report it to Customer Support for investigation.

Images

Guidelines

Be sure to follow our Gig image guidelines

Use images that are clear, high resolution (not pixelated), and that have the right dimension.

You can upload images that describe or are related, to your Gig service

You can add the Deexial watermark to both your delivery's preview and on completed orders, within your Gig portfolio.

Never provide any personal contact information in any of your media content

In all Design categories, images must be original

In all other categories, ensure that you have permission to upload the image

Privacy

Never include personal contact information or URLs within your image or in the description. If you are using a sample from your portfolio, it may only include previous clients’ information if they provided explicit permission.

Shipping/Waybill

Some of the services on Deexial are delivered physically, such as arts and crafts, collectible items, and so on.

If your service includes physical shipping, please be sure to select this option in your Gig. If you're not selling a physical product, you may not request a shipping fee from your buyers and should not select this option in your Gig.

The Sellers represent and warrant that all material included in their Gigs is their original work and does not infringe on the copyrights, trademarks, or service marks of any third party. Sellers represent and warrant that they have all necessary licenses to exploit any music or stock footage media that may be included in the Gigs. In addition, Sellers warrant that their use of the licensed music or footage will not infringe upon the license's restrictions.

If Deexial receives a notice of suspected copyright or trademark infringement that is both clear and comprehensive, the company will reply. Our policies and procedures for submitting claims about intellectual property can be examined.

Notice of Infractions

It is your responsibility to notify us through the procedures established to manage issues related to content that may violate our Terms of Service and/or our Ethical Guidelines. The Trust and Safety team investigates every incident. The investigation's findings are kept secret to respect people's right to privacy. For additional details, please see our Privacy Policy.

Misconduct

For any reported incidents of user misconduct or violations of our Terms of Service or Community Standards, our Trust and Safety team may issue a warning to the offending user's account. Both the user's email and the user's profile on the Site will receive a warning. Unlike suspensions, warnings do not limit account access, but serious violations can result in the loss of Seller privileges or even permanent account deactivation.

Subscription Policy

This Subscription Policy ("Policy") outlines the terms and conditions governing the subscriptions available on the Deexial freelance service marketplace ("Platform"). By subscribing to any of the available plans, you agree to be bound by the terms of this Policy.

1. Subscription Options:

Deexial offers three subscription options: Basic, Professional, and Enterprise. Each subscription plan comes with unique features and pricing as detailed below:

a. Basic Subscription:

- Features:

i. Access to the Platform.

ii. Limited number of project proposals per month.

iii. Limited number of bids on projects.

iv. Basic customer support.

- Pricing: [₦X] per month.

b. Professional Subscription:

- Features:

i. Full access to the Platform.

ii. Increased number of project proposals per month.

iii. Increased number of bids on projects.

iv. Priority customer support.

v. Enhanced visibility for your profile.

- Pricing: [₦Y] per month.

c. Enterprise Subscription:

- Features:

i. All features of the Professional Subscription.

ii. Dedicated account manager.

iii. Customized profile branding.

iv. Exclusive access to premium projects.

v. Access to advanced analytics.

- Pricing: [₦Z] per month.

2. Subscription Duration:

Each subscription plan is valid for one month from the date of purchase. The subscription will automatically renew for subsequent months unless canceled.

3. Renewal and Cancellation Procedures:

a. Automatic Renewal:

- Unless canceled, your subscription will automatically renew for subsequent months.

- The renewal fee will be charged to the payment method on file.

b. Cancellation:

- To cancel your subscription, you must log in to your account and follow the cancellation procedure provided on the Platform.

- Cancellation requests must be submitted at least 48 hours before your subscription renewal date to avoid being charged for the next billing cycle.

4. Early Termination Fees:

If you decide to terminate your subscription before the end of the billing cycle, early termination fees may apply. The amount of the fee will depend on the remaining duration of your subscription term and will be deducted from any refund, if applicable.

5. User Data Privacy:

Deexial is committed to protecting your privacy. Please refer to our Privacy Policy for detailed information on how we collect, use, and safeguard your data.

6. Refund Policy:

a. Refunds for Subscription Fees:

- Subscription fees are non-refundable, except as required by applicable laws.

- In case of service disruptions or platform unavailability caused by Deexial, eligible customers may be entitled to a pro-rata refund.

7. Deexial's Rights and Obligations:

a. Deexial reserves the right to modify, suspend, or discontinue any subscription plan or feature at any time, subject to providing reasonable notice to subscribers.

b. Deexial will make reasonable efforts to provide uninterrupted access to the subscribed features of the Platform. However, technical issues, maintenance, or circumstances beyond our control may result in temporary interruptions or unavailability.

8. User Responsibilities:

a. Subscribers are responsible for maintaining accurate payment information and ensuring that their subscription fees are paid on time.

b. Subscribers must comply with Deexial's Terms of Service and Code of Conduct while using the Platform.

Please read this Subscription Policy carefully before subscribing to any plan on the Deexial Platform. By subscribing, you acknowledge that you have read, understood, and agreed to be bound by this Policy.

Changes and Updates

To ensure continuous improvement and innovation, we may occasionally make changes or updates to our subscription packages. It is essential to note that any changes or updates made to the subscription packages will be applied to both new and existing subscribers. This allows us to provide a consistent experience to all our customers.

Customer Support

If you encounter any issues or have any questions regarding our subscription packages, our dedicated customer support team is here to assist you. Please reach out to us through our customer support.

We hope this refund policy provides you with a clear understanding of our monthly subscription packages, their features, any limitations or restrictions, and our non-refundable policy. If you have any further queries, please do not hesitate to contact us at any time.

Confidentiality Agreements

Deexial is the only owner of the Site and all copyright, trademark, and other intellectual property laws apply to the Site and all information, content, and other items available on the Site. Users have no authority over the Site or any of its parts or components and expressly agree not to:

(a) access or use the Site in any way not expressly permitted by these Terms of Service.
(b) reverse assemble, decompile, reverse engineer, or otherwise attempt to derive its source code, underlying ideas, algorithms, structure, or organization;
(c) remove any copyright notice, identification, or any other proprietary notices;
(d) use automation software (bots), hacks, modifications (mods), or any other unauthorized third-party software designed to modify the Site;
(e) attempt to gain unauthorized access to, interfere with, damage, or disrupt the Site or the computer systems or networks connected to the Site;
(f) circumvent, remove, alter, deactivate, degrade, or thwart any technological measure or content protections of the Site;
(g) use any robot, spider, crawler, or another automatic device, process, software, or queries that intercepts, “mines,” scrapes, or otherwise accesses the Site to monitor, extract, copy, or collect information or data from or through the Site, or engage in any manual process to do the same,
(h) introduce any viruses, trojan horses, worms, logic bombs, or other materials that are malicious or technologically harmful into our systems.
(i) use the Site in any manner that could damage, disable, overburden, or impair the Site, or interfere with any other user’s enjoyment of the Site or
(j) copy, transfer, adapt, modify, distribute, transmit, display, create derivative works, publish or reproduce it, in any manner. Users further agree that they will not give permission to, or otherwise authorize, any third party to, engage in any of the aforementioned activities.

Indemnification

Scope of Indemnification:

1.1 The freelancers ("Freelancers") agree to indemnify and hold harmless the Platform, its affiliates, directors, officers, employees, agents, and any third parties associated with the Platform (collectively, "Indemnified Parties") from and against any claims, damages, liabilities, costs, and expenses (including reasonable attorney's fees) arising out of or in connection with:

a) Any breach of the Platform's Terms and Conditions or any applicable laws or regulations by the Freelancer.
b) Any actions, services, or products provided by the Freelancer through the Platform.
c) Any disputes, conflicts, or allegations arising between the Freelancer and any other user or third party on the Platform.

2. Obligations and Responsibilities:

2.1 Freelancers' Obligations:

a) The Freelancer agrees to promptly notify the Platform in writing of any claim or potential claim that may give rise to indemnification under this Policy.
b) The Freelancer shall fully cooperate with the Platform in the investigation, defense, and settlement of any claim covered by this Policy.

2.2 Platform's Obligations:

a) The Platform shall promptly notify the Freelancer in writing of any claim or potential claim that may give rise to indemnification under this Policy.
b) The Platform shall keep the Freelancer informed about the progress and developments of any claim covered by this Policy, and provide reasonable assistance in its defense.

3. Allocation of Costs:

3.1 The Freelancer agrees to bear all costs, expenses, and attorney's fees incurred by the Indemnified Parties in connection with any claim covered by this Policy, including but not limited to, settlements, judgments, damages, and reasonable legal fees.

4. Limitations and Exclusions:

4.1 This Policy does not cover any claims or liabilities arising out of gross negligence, willful misconduct, or intentional violation of applicable laws or regulations by the Indemnified Parties.

4.2 The maximum liability of the Freelancer under this Policy shall be limited to the total amount paid or payable to the Freelancer by the Platform in the twelve (12) months preceding the event giving rise to the claim.

5. Dispute Resolution:

5.1 Any disputes related to indemnification under this Policy shall be subject to the exclusive jurisdiction of the courts in [Jurisdiction], and the laws of [Applicable Law] shall govern the interpretation and enforcement of this Policy.

6. Severability:

6.1 If any provision of this Policy is found to be invalid, illegal, or unenforceable, the remaining provisions shall continue in full force and effect.

By using the Platform, Freelancers acknowledge that they have read, understood, and agree to be bound by this Indemnification Policy. If there are any questions or concerns regarding this Policy, please contact the Platform's customer support.

Chargeback Policy

At Deexial, we aim to provide a trustworthy and reliable marketplace experience for both freelancers and clients. We understand that disputes may arise, and to ensure fair treatment for all parties involved, we have established the following chargeback policy:

1. Conditions for Initiating a Chargeback:

1.1. A chargeback may be initiated if the client can provide sufficient evidence to prove the non-receipt of the service or the unsatisfactory quality of the delivered service.

1.2. Clients must take alternative steps to resolve the issue directly with the freelancer before initiating a chargeback.

1.3. Chargebacks will not be initiated for disputes relating to personal preferences or style differences.

2. Evidence Required for a Chargeback Claim:

2.1. Clients must provide valid evidence to support their chargeback claim, such as:

- Proof of communication between the client and the freelancer.

- Proof of payment (e.g., payment receipts, bank statements).

- Any relevant documents or supporting information.

2.2. Clients should ensure that the evidence provided is sufficient to support their claim.

3. Timeframe for Submitting a Chargeback Claim:

3.1. Clients can initiate a chargeback claim within 30 days from the date of the transaction or the completion of the service, whichever comes later.

3.2. Late chargeback claims may be considered on a case-by-case basis, subject to our discretion, and may require additional justifications.

4. Chargeback Process:

4.1. Clients must contact Deexial's customer support team to initiate the chargeback process.

4.2. Deexial will review the evidence submitted by the client and may reach out to the freelancer for their response and any supporting evidence.

4.3. The freelancer will have a designated time (e.g.,7 days) to provide their counter-arguments, evidence, or explanations.

4.4. Deexial will objectively assess all the information provided and make a fair determination based on the evidence and marketplace policies.

4.5. If the chargeback claim is deemed valid, the client will receive a refund for the disputed amount. If it is deemed invalid, the chargeback claim will be rejected.

5. Dispute Resolution:

5.1. If the freelancer disagrees with a chargeback decision, they can contact Deexial's customer support team and provide additional evidence to support their case.

5.2. Deexial will review the additional evidence and reconsider the chargeback decision if warranted.

5.3. If the dispute remains unresolved or escalates, Deexial may suggest alternative methods of dispute resolution, such as mediation or arbitration.

6. Fair Treatment:

6.1. Both freelancers and clients will be treated fairly throughout the chargeback process.

6.2. Deexial will handle all chargeback claims impartially and objectively, ensuring a fair assessment of the evidence presented.

6.3. Confidentiality of personal and financial information will be maintained throughout the chargeback process.

7. Dispute Prevention:

7.1. Deexial encourages effective communication between freelancers and clients to prevent misunderstandings and disputes.

7.2. Clients are advised to carefully review freelancers' profiles, portfolios, and feedback before engaging in a project.

7.3. Freelancers are encouraged to maintain clear communication and deliver high-quality services to mitigate the risk of chargebacks.

By following this comprehensive chargeback policy, we strive to create a secure and reliable environment for freelancers and clients on the Deexial marketplace.

Termination Policy for Freelancers and Clients on Deexial

The termination policy of Deexial aims to establish fair and transparent procedures for terminating relationships between freelancers and clients on our freelance service marketplace. This policy outlines the specific steps, criteria, consequences, and potential penalties or restrictions that may be imposed in cases of termination. It also highlights the importance of maintaining a fair and respectful environment and addresses potential disputes or conflicts during the termination process.

1. Termination Criteria:

a. Violation of Terms and Conditions: Any violation of the Deexial Terms and Conditions by either freelancers or clients may lead to termination.
b. Repeated Failure to Meet Project Requirements: If a freelancer consistently fails to meet project requirements, it may result in termination.
c. Misconduct: Any form of misconduct, including but not limited to harassment, discriminatory behavior, or sharing inappropriate content, may lead to immediate termination.

2. Termination Processes:

a. Warning and Improvement Period: In cases of non-compliance or minor violations, Deexial will issue a warning to the party involved, detailing the concern and providing a reasonable time for improvement.
b. Investigation: Deexial will conduct a thorough investigation upon receiving a formal complaint against a freelancer or client to determine the validity of the claim.
c. Resolution and Mediation: Deexial encourages both freelancers and clients to attempt resolution through mediation facilitated by our support panel. We will ensure both parties have the opportunity to present their perspectives.
d. Escalation and Final Decision: If mediation fails or the violation is severe, Deexial reserves the right to escalate the issue. The decision to terminate or retain the relationship lies with Deexial based on the severity of the violation.

3. Consequences of Termination:

a. Freelancer Termination:

- Removal of Project: If terminated, the freelancer will not have access to the project details and cannot continue working on it.

- Reputation Impact: Terminated freelancers may suffer reputation damage on their Deexial profile, resulting in decreased chances of securing future projects.

- Potential Penalties: In severe cases, additional penalties such as temporary or permanent suspension from Deexial may be imposed.

b. Client Termination:

- Forfeit of Funds: If a client is terminated, they may forfeit any remaining funds related to the project. These funds will be returned to the freelancer.

- Restricted Access: Terminated clients may have restricted access to certain features or services on Deexial, depending on the severity and frequency of the violation.

- Potential Penalties: In severe cases, additional penalties such as temporary or permanent suspension from Deexial may be imposed.

4. Fair and Respectful Environment:

a. Dispute Resolution: In situations where disputes arise during the termination process, Deexial will ensure a fair resolution by carefully considering all evidence and perspectives before making a final decision.
b. Confidentiality: Deexial maintains the confidentiality of all parties involved throughout the termination process, respecting their privacy and protecting their sensitive information.
c. Communication: All communication about the termination process should be professional, respectful, and conducted within the designated channels provided by Deexial.

Deexial's termination policy establishes comprehensive and transparent procedures for terminating relationships between freelancers and clients on our platform. By adhering to these guidelines, we aim to create a fair and respectful environment for all users. We encourage open communication, maintain confidentiality, and prioritize dispute resolution to ensure a smooth termination process.

Deexial remains the owner of all intellectual property rights associated with the platform, including trademarks, logos, and content. Copying, modifying, or distributing any of this material without prior written consent is strictly prohibited.

Deexial reserves the right to modify, suspend, or terminate the platform at any time, without prior notice, and any liability to users or freelancers.

By using the Deexial platform, you acknowledge that you have read, understood, and agreed to these Terms and Conditions, the Deexial Gigs and Payment Policy, the Deexial Disclaimers, and the Deexial Privacy Policy. If you do not agree with any part of Deexial's Terms and Conditions, and policies, please refrain from using our services.